Email Marketing Services

Inbox Group has always put its customers first, and we continue to evolve the ways in which we support them. Our Client Services team provides:

Trial & Pre-Sales Support: As your company explores the extensive opportunities available through Inbox Group’s email marketing platform, the Client Services team helps you to understand how these services can meet your strategic and tactical objectives. In addition, the Client Services team addresses any technical requirements that might arise as you integrate our services into your marketing and sales programs. The team provides one-on-one demos and tutorials to you, and supports trials.

Client Support: The Client Services team provides ongoing technical support for Inbox Group customers. Customers enjoy the continuity of working with the same team members as they move from pre-sales questions to post-sales setup, training, deployment and ongoing use.

Implementation Services: The training offered during implementation by the Client Services team helps customers increase their understanding of the functionality and capabilities of Inbox Group products. To ensure a successful launch of an Inbox Group email newsletter program, the Client Services team advises customers on everything from building a template, to importing subscriber names, to understanding the full breadth of reporting and analytics available after each mailing.

Managed Services: Through Inbox Group’s fee-based Managed Services option, the Client Services team will manage all aspects of an Email newsletter/marketing program. This includes building templates that work with a customer’s corporate identity and marketing objectives; importing and managing subscriber data; mailing email newsletters; and developing comprehensive reports and analytics after each mailing.

Consulting: The Client Services team provides other fee-based consulting such as project management or integration assistance, to meet unique customer needs.